Direction
Vision and mission
Vision
To create, develop, and maintain an ICT environment that best meets the University’s infrastructural requirements, including its information management and information needs, in order to provide efficient support services.
Mission
To effectively consolidate the philosophy of an ICT-driven University through accessing, storing, processing and transmitting information in all matters of the University, efficiently and securely.
Objectives
- Develop and maintain the ICT technical and infrastructural resources of the University.
- Support the delivery of digital systems and services to staff and students.
- Facilitate the interface between the University and the public through electronic means.
Service charter
| Helpdesk response times | |
|---|---|
| Network availability target | |
| Email availability target | |
| Hours of operation | 9AM - 5PM |
| How satisfaction is measured |