The helpdesk is the single place to report a fault, reset access, or request a website, a laboratory booking or training. Use one of the channels below and include enough detail for the team to find the fault.
Channels
| icthelpdesk@slu.edu.ng | |
| Office line | |
| Walk-in office | |
| Working hours | 9AM - 5PM |
| Ticket system | |
| Emergency out-of-hours line |
What to include in a report
- Your name, unit or registration number, and a phone number.
- The service affected: network, email, portal, website, laboratory or other.
- What you were trying to do, and the time it failed.
- Any reference already shown on screen. Do not send your password.
Response times
First-response targets will be published when the service charter is approved.
| Priority | Examples | First response |
|---|---|---|
| Urgent | Campus network down, portal unavailable to a whole faculty | |
| High | A laboratory or office building without network or power to ICT equipment | |
| Normal | Single account, password, website edit, software request | |
| Scheduled | New website, training session, new service |
Write in through the contact page. The form opens your email programme. A ticket number will appear here when a helpdesk system is connected.