Service catalogue
What the Directorate provides
Choose a service below.
Network and InternetCampus wired and wireless access, and the internet service that carries every other system.Accounts and EmailUniversity identity, staff and student mail, and unit mailboxes.Academic SystemsStudent and staff portals, the e-Library, the learning platform and payments.University WebsitesThe main site, and websites for faculties, departments and units.HelpdeskHow to report a fault, request access, or ask for a new website.Information SecurityAcceptable use, account protection and how to report an incident.InfrastructureData centre, computer laboratories, hosting and backup.Service StatusWhether core services are available.
Who the services are for
- Students — network, email, portals and the learning platform.
- Staff — the same services, plus teaching tools and the staff portal.
- Faculties, departments and units — websites, shared mailboxes and training for the people who update them.
- Visitors — the public University website and published contacts.
| Helpdesk hours | 9AM - 5PM |
|---|---|
| Charge for student or staff support | |
| Service charter |